Course Description

Training course helps staff members develop the capabilities to understand and meet customer expectations, while increasing revenues and the reputation of the organisation. At the conclusion of the training course, participants will have a clear understanding of what they can do to connect with and serve customers professionally while working in a Call / Contact Centre environment.

What you'll learn in this course?

• Delivering high quality customer service and sales support over the telephone

• Making a great first impression using verbal and non-verbal communications

• Building rapport with customers on the phone, being friendly, helpful and empathic,